Critical Conversations

1.1 Welcome to the Course

1.2 Course Schedule and Structure

1.3 What is ALOBA?

1.4 Guide to Using the Course Site and App

1.5 Pre-Course Questionnaire

1.6 Emergency Contact Details and Dietary Requirements (please complete ASAP).

2.1 Set-up Example

2.2 Set-up Worksheet

2.3 The Scenario

3.1.1 An 80:20 Blue for Structuring Difficult Conversations

3.1.2 Balancing Structure and Rapport

3.2.1 Signposts

3.2.2 Asking Great Questions

3.2.3 Summaries

3.2.4 Pace & Pausing, Chunking & Checking

3.2.5 Teachback

3.2.6 Shared Thinking

3.2.7 The I.C.E. Framework

3.3.1 Naming the Emotion

3.3.2 Normalising to the Population

3.3.3 Understanding the Driver

3.3.4 Respect, Praise and Appreciation

3.3.5 Supportive Statements

3.3.6 Explore

3.3.7 The Value of Silence

4.0 The ALOBA Roleplay Cycle

4.1 Common Learning Points in Communication Scenarios

4.2 Working with Different Types of Learners

4.3 Working with Actors

4.4 Recording Data During the Roleplay

4.5 Procuring Safe Feedback

4.6 "Stepping Away"

4.7 Modifying ALOBA for Different Scenarios